apology to 客户投诉连载：为产品召回道歉，该如何回复？ How to Write Apology Letters
apology to 客户投诉连载：为产品召回道歉，该如何回复？ How to Write Apology Letters
任何人做生意，都不希望出现任何问题，比如员工服务态度问题apology to 客户投诉连载：为产品召回道歉，该如何回复？ How to Write Apology Letters，比如车间排产问题，比如产品质量问题，比如售后服务问题等。但是问题是在所难免的，总会有这样那样的问题出现，这就需要我们去妥善处理问题，尽最大努力向客户道歉并予以弥补。
No one wants to meet any when doing .
, are . It comes now and then. We need to deal with the and do our best to to the and make up for what they have .
许多公司都害怕向客户写道歉信apology to 客户投诉连载：为产品召回道歉，该如何回复？ How to Write Apology Letters，因为他们害怕为不好的事情承认错误,接受指责。 然而，道歉不是世界末日，道歉是更好合作的开始，道歉以后还要提供合理的解决方案apology toapology toapology to，这在先前的文章里反复强调过了。很多人觉得说声对不起就完事了，这远远不够。
Many dread to their out of fear of or blame for an . , an is not the end of the world – in fact, it is a new of .
You must your with and after you . It's not ok with only an , that's far from the .
——Mike外贸说
如果表达得当，道歉可以是增进与客户的合作的手段，客户会觉得你负责任，可信赖。成功的道歉可以将消极的体验变成积极的体验。但如果你保持沉默，置之不理，那客户绝对不会再与你合作。
If an is , it can be a means of you and your . Your will that you are very , and .
, if you just keep , that had , the will to work with you any more.
以下Mike分别列举一封服务质量差的和一封好的道歉信示例，以便大家知道如果你的公司需要应对类似情况该怎么做。
Mike a bad and a good of for your , so you know how to deal with such when it comes to you.
今天我们讲第四种情况：
The Fifth :
为产品召回道歉
for a
产品召回是公开和个性化客户道歉信的常见来源,比如三星Note7的召回, 是发现产品存在安全问题或者产品有瑕疵以后召回产品，避免让消费者陷于危险之中、或让生产商或卖家面临法律诉讼的风险。
is a of both and , such as ’s Note7 . It is a to a after the of or that may the or put the maker/ at risk of legal .
产品召回是每个公司都可能会遇到的问题，必须予以足够的重视，减少自己或客户的损失，降低彼此的风险。
is a that each may , to which we , to lower risks and the loss.
如果你保持沉默，对问题置之不理，会让客户异常生气，你也会因此失去今后的订单。
If you keep and mean to the , it will make the angry, and you will lose .
Bad ：
Dear ***,
We are very sorry for what has with our of ***.
we work hard in that our may be with, the are .
But we will take to make sure that this does not again.
We hope that your is not . We hope that you will to loyal to our brand.
,
***
Good :
Dear ***,
At ABC Co., Ltd, our is to our with top and best . And I to say that our most of *** fell short on that .
, this of *** has been found to be due to the in *** part, we test our them to the . We are very sorry that this of **** has past our .
, we are glad to have a open and with you to that your can be less by this .
, you can all the to us free of to the for or :
ABC Co., Ltd
: ***
To our who are and alike, we are very sorry. We will to the to make our be more , and the test each in the days to come.
We thank you all for your over these *** years that we have been in —we will work hard to not you again.
yours,
***
应该做：
to do:
不要做：
can't do:
